FAQs

The documents you upload are exclusively used to process your application. They are handled securely and stored ONLY for the time needed to complete your request. We implement strict data protection measures to ensure confidentiality and prevent unauthorized access to your information and documentation. Once your application has been processed, we store your documents only for the time required by law. Once that period ends, we permanently and securely delete them.

The documents you need depend on your destination and the visa or travel authorization you are applying for. You will find all specific requirements detailed on our website and in the application form. However, it is important to note that a valid passport is always required.

Refund eligibility depends on the status of your application. For full details, please refer to our Refund policy. If you have any additional questions or any issues with your application, please contact us as soon as possible.

Yes, your personal information is ONLY used to process your application. We do not share your data with third parties or use it for any other purpose. For more details, please refer to our Privacy policy.

Cancellation eligibility depends on the status of your application. If it has already been processed, cancellation is no longer possible. If you want to know more about your specific case, contact us with your application ID.

Processing times vary by destination and visa type, ranging from a few hours to several days. It usually takes between 1 and 2 days, but urgent processing options are available for faster approval in a matter of hours. Once approved, we will send you the visa via email.

If you need an invoice for your order, please contact us with your application ID and we will send it to you.

Yes, you can track its progress using our application status checker.