FAQs

Yes, ImmiAssist is a government-authorized visa agency. We are a Spanish company with offices in the USA, Barcelona and Madrid. Over our six years of experience, we have processed over 100,000 applications with a 99,7% approval rate.

All visas and travel authorizations you receive from us are the official documents issued by the government of each destination. We act as a third party service, helping travelers get the documents they need in a simpler, faster way.

Yes, we are fully GDPR/CCPA/CPRA compliant and will only use your personal information to process your application. We will never share it with third parties or use it for any other purpose.

All documents you upload are handled securely and stored only for the time needed to process your application, and deleted permanently once that period ends. We apply strict data protection measures and encrypted connections throughout the entire process.

You can use our live chat, fill out our contact form or simply send us an email at [email protected].

ImmiAssist is available in 13 languages: English, Spanish, German, French, Italian, Dutch, Polish, Portuguese, Czech, Japanese, Simplified and Traditional Chinese, and Korean.

Some of the main benefits of choosing ImmiAssist are:

• Having a team of experts review every detail of your application, improving your chances of approval
• Constant support at every step
• Completely secure application process, your data always handled with the utmost care

You can learn more about our service and why it is the ideal choice to handle your visa applications here.

The first step is to find the destination you wish to visit. Then, select the nationality of your passport and check your eligibility. If everything goes well, click on "Start application" to begin the process.

Yes, your progress is saved automatically. If you need to pause, you will be able to continue with your application from the exact point you left it at.

You can review and correct all your details before completing payment. We recommend doing so carefully: once your application has been accepted, it becomes a binding, fully personalized request and changes are no longer possible. If you notice an error after submitting, contact us as soon as possible and we will do our best to help.

Once your application has been accepted and processing has begun, cancellation is no longer possible. If you need to cancel, contact us with your application ID and we will assess your case. Please note that our service fee is non-refundable.

Once your payment is confirmed, you will be automatically redirected to the application status tracker, where you will find a list of all the documents you need to upload and their characteristics. Just drag each document to its box to upload it.

If there is an issue with your documentation, we will flag it and contact you. You will then need to upload the correct documents again.

Follow these three simple steps for real-time updates of the status of your application:

• Open the status tracker
• Enter the application ID related to your order
• Enter the contact email of the application

Yes, you can apply for up to 10 people in one form.

Yes, you can apply on behalf of others with no issue. You can provide your contact details so you receive all notifications related to the status of your application.

The answer depends on the type of visa you request and the country it is for. Special circumstances like high demand or busy seasons can delay regular approval times.

For real-time updates on the status of your visa, enter your application ID and email address here.

Each country sets different validities for each visa type. You can always check your approved visa to confirm its details, or send us a question about your specific situation.

There are two ways to download your documents:

• From the email we send with the final approval
• From the application status tracker

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Google Pay, Klarna, and a range of other local and international payment methods. All transactions are processed through a secure, encrypted payment gateway. You will always have the opportunity to review your application details before completing payment, without any hidden fees.

Refund eligibility depends on the status of your application. If your visa is rejected by the authorities, we will refund the government fees in full. For full details on eligibility and the refund process, please refer to our Refund policy. If you have any questions or issues, contact us with your application ID as soon as possible.

Yes, you can request an invoice at [email protected].

If your payment is accepted after completing the form, you will be redirected automatically to the application status tracker so you can upload your documentation.