Most travelers only find out about the D'Viajeros form when an airline agent asks for their QR code at check-in. That is not the moment you want to learn it exists.
The D'Viajeros form is Cuba's mandatory digital entry declaration — required for every person arriving in the country, regardless of nationality, age, or purpose of travel. It is not optional, it is not something you fill out on arrival, and airlines will not let you board without it. This guide explains what it is, what it asks, how to complete it correctly, and what the QR code it generates actually does.
What is the D'Viajeros form?
The name means "of travelers" in Spanish. Officially titled the Advance Information of Travelers Form, it is an online system operated by Cuba's Ministry of Transportation (MINTUR). It was introduced in January 2023 to replace several separate paper forms (a customs declaration, a sanitary statement, and an immigration form) that travelers previously had to complete upon arrival or during the flight.
The D'Viajeros consolidates all of that into a single digital form completed before departure. When you submit it, it generates a PDF containing a QR code. That QR code is your proof of completion, and it is checked twice: once by your airline at check-in, and once by Cuban immigration when you land.
If you are also required to hold a Cuba eVisa — which applies to most nationalities since July 2025 — the two documents are linked. Your eVisa number must be entered into the D'Viajeros form during completion, and the QR code generated confirms both. Miss that number, and neither document is valid. If you apply through ImmiAssist, the eVisa and D'Viajeros are always issued together — more on that below.
Who needs to complete it?
Everyone. There are no exemptions.
The D'Viajeros form is mandatory for all travelers entering Cuba — tourists, business travelers, humanitarian workers, journalists, and returning Cuban nationals alike. Children need their own completed form. If you are traveling with children under the age of ten, the accompanying adult's form will ask for the children's passport numbers, but each child still requires an individual submission.
Nationality makes no difference. Whether you are arriving from Canada, the United Kingdom, Australia or anywhere else, the requirement is the same. Travelers arriving by cruise ship or boat are currently exempt from the D'Viajeros form, as the form requires flight information to complete — but if you are flying into Cuba, there are no exceptions.
When can you complete it?
The seven-day window is fixed and non-negotiable. The D'Viajeros portal will not allow you to submit the form more than seven days before your arrival date — the calendar simply does not offer earlier dates. This is deliberate: the form is designed to capture current travel information close to departure, not weeks in advance.
Within that window, do not leave it to the last minute. The government portal can be slow, is occasionally down, and any technical issue the night before your flight will leave you with very little room to fix it. Complete the form two to three days before departure.
The form can be edited after submission. If you need to make changes — a corrected flight number, a different accommodation address — you can return to the portal using the private code generated at the end of your original submission, along with your passport number. Note that code down before you close the browser.
Applying through ImmiAssist
When you apply through ImmiAssist, the D'Viajeros and the Cuba eVisa are not two separate things — they are always processed together in a single application. There is no option to get one without the other, which means the eVisa number is linked to your declaration automatically. You never have to track down a separate form, navigate a government portal, or worry about entering the wrong number.
The process has three simple steps:
- Step 1: Travel details and personal information. Enter the travel dates, nationality, and number of travelers (up to 10 in a single application). Then fill in the personal details for each traveler — full name, date of birth, country of birth, sex, and passport information. Passport details can also be completed after payment if you do not have the documents to hand.
- Step 2: Payment. There are multiple payment methods available.
- Step 3: Arrival and customs details. Provide your flight number, airline, the country you are traveling from, and your airport of entry in Cuba. Select your accommodation type and confirm your customs declaration — for most travelers, this means answering "No" to carrying more than USD 5,000 in cash and "No" to importing goods above the standard allowance.
Once complete, your eVisa and D'Viajeros QR code will be delivered to your inbox together — both documents, fully linked, in a single confirmation. Save the QR code offline and print a backup before you travel.
Applying directly through the government portal
If you prefer to complete the D'Viajeros independently, the form is available through Cuba's official government portal. The process requires a valid eVisa obtained separately beforehand — you will need to enter your eVisa number manually into the form. The portal defaults to Spanish, though a language selector in the top-right corner allows you to switch before starting.
The form has five sections. Mandatory fields are highlighted in red; optional fields can generally be left blank unless they apply to your specific situation.
Section 1 — Personal data
Your full name as it appears on your passport, date of birth in day/month/year format, gender, nationality, country of birth, country of permanent residence, and passport number and expiry date. Include your email address here — it is technically optional but essential, as this is how the system sends you the QR code PDF. Without it, you will have to save the PDF manually at the end of the process.
Section 2 — Immigration information
Your arrival date, flight number, the Cuban airport you are arriving at (selected from a dropdown list — Havana's José Martí International Airport is listed as A.I. Jose Marti (HAV)), your country of departure (the country you are flying from, not necessarily where you live), and your purpose of travel from a dropdown list. Select Tourism unless a different category specifically applies to you. This section also contains the field for your eVisa number — enter it exactly as it appears on your eVisa document.
Section 3 — Health information
Originally introduced during the COVID-19 pandemic, this section asks about symptoms and recent countries visited. Most fields here are now optional. The two mandatory fields in this section are your accommodation type (select the relevant option — House or Room for Rent for casas particulares, Hotel for hotels) and the address of your first night's accommodation in Cuba, including the province from a dropdown list. If you are moving around during your trip, use the address of your first night only.
Section 4 — Customs declaration
You are only required to declare items in this section if they exceed the permitted thresholds. Most travelers have nothing to declare. The key thresholds are: cash or equivalent payment instruments exceeding USD 5,000; goods for personal use above the standard allowance; and unaccompanied luggage. If none of these apply, select "No" when asked if you have something to declare and move on. Travelers over 18 may bring up to 400 cigarettes or 50 cigars and a reasonable quantity of alcohol duty-free.
Section 5 — Sworn declaration
A confirmation that the information you have provided is accurate and complete. Check the box, complete the CAPTCHA, and submit. The form is now complete.
The QR code: what it is and how to handle it
After submitting the form, you will be shown a PDF containing your QR code. This is the document that matters. It includes a seal from the Cuban authorities and, if entered correctly, your eVisa number beneath it. Both must be present for the documentation to be valid.
Save the PDF immediately. Download it to your phone, screenshot it, and if at all possible, print a physical copy. Cuba's internet connectivity is genuinely unreliable — prolonged power outages since October 2024 have made this worse — and you will be asked for the QR code at two separate checkpoints where you may not have a reliable signal.
If you did not receive the QR code by email, the most likely cause is that you did not enter your email address during Section 1, or the email went to spam. In either case, you can return to the portal with your private code and passport number, retrieve your submission, and download the PDF from there.
Common mistakes to avoid
The form is not complicated, but a handful of errors come up consistently. Worth knowing before you start:
- Completing it too early. The portal will not accept submissions more than seven days before arrival. If you try and get an error, you have not done anything wrong — just come back when the window opens. If you choose to apply through ImmiAssist, we'll take this into account for you to ensure your eVisa and D'Viajeros are valid for the entire duration of your trip.
- Wrong date format. The form uses day/month/year. If you are used to month/day/year, double-check every date field before moving on.
- Country of departure vs country of residence. The form asks for the country you are flying from, not where you live. If you are connecting through a third country, enter the country of your departing flight.
- Missing eVisa number. If you leave the eVisa field blank, the form will submit — but the resulting QR code will not link to your eVisa, making it invalid as entry documentation. Enter the number exactly as it appears on your eVisa document.
- Not saving the QR code offline. The email does not always arrive immediately, and Cuba has unreliable connectivity. Download the PDF to your device before you travel.
- One form per person. Every traveler needs their own submission, including children. The form asks for accompanying children's passport numbers, but that does not replace their individual forms.
Frequently asked questions
What is the D'Viajeros form?
The D'Viajeros form is Cuba's mandatory online travel declaration, required for all travelers entering the country regardless of nationality. It combines immigration, customs, and health information into a single digital form. When completed, it generates a QR code that must be presented to your airline at check-in and to Cuban immigration on arrival. It was introduced in January 2023 to replace the paper forms travelers previously completed on the flight or at the border.
Who needs to fill out the D'Viajeros form?
Every person entering Cuba by plane must complete their own D'Viajeros form. There are no exemptions based on nationality, age, or travel purpose. Tourists, business travelers, humanitarian workers, returning Cuban nationals, and children all require individual forms. If you are traveling with children under ten, you will need to enter their passport numbers on your form, but each child still needs a separate submission. Travelers arriving by cruise ship or boat are currently the only exception, as the form requires flight details to complete.
When can I fill out the D'Viajeros form?
The form can only be submitted within seven days of your arrival date in Cuba — the portal will not allow earlier submission. Do not wait until the last minute: the government website can be slow or temporarily unavailable, and completing it two to three days before departure gives you time to resolve any issues.
Do I need a D'Viajeros form if I already have a Cuba eVisa?
Yes, they are two separate requirements. The eVisa authorizes your entry into Cuba; the D'Viajeros is the declaration you complete to activate it. Your eVisa number must be entered into the D'Viajeros form during completion, and the QR code the form generates links the two documents together. When you apply through ImmiAssist, both documents are always issued together in a single application — the linking is handled automatically, with no risk of getting it wrong.
What information do I need to complete the D'Viajeros form?
Before starting, have the following to hand: your passport (number, expiry date, nationality); your flight details including arrival airport in Cuba; your eVisa number; the address and province of your first night's accommodation in Cuba; and your email address. For the customs section, most travelers have nothing to declare — you only need to provide details if you are carrying more than USD 5,000 in cash, goods above the standard personal allowance, or unaccompanied luggage. Children under ten traveling with you will also require their passport numbers on your form.
What happens if I don't complete the D'Viajeros form?
Your airline will not allow you to board your flight to Cuba without the QR code generated by the D'Viajeros form. This is checked at check-in, before you reach the gate. If you arrive at the airport without it, you will need to complete the form on the spot — which requires working internet access and time you probably will not have. The straightforward fix is to apply through ImmiAssist before your trip: the form is handled for you, and the QR code is waiting in your inbox well before you leave.